If Windows Mobile is installed, but not connecting to your handheld, try the following:
1. Make sure your Pideon / HHD device is powered on.
2. Make sure the Schlage Utility Software is not open; nor any other program.
3. Make sure the hold switch on the side is not activated.
4. Unplug and plug the device back into your computer.
If that does not work, try the following on your PC:
- Right click on Start, and then click on Computer Management /Services & Applications /Services.
- Scroll down to right-click on "Windows Mobile-2003-based device connectivity" to select Properties / Log On.
- Switch to "Local System account" with checking "Allow service to interact with desktop" then click OK.
If that does not work, try the following from your Pideon / HHD device:
- Windows > Settings > Connections > USB to PC.
- Uncheck the box that says "Enable Advanced Network Functionality"