If you receive an error message when attempting to use your Salto key encoder and are sure it is still connected to the computer properly, try the following:


  1. Do a search on your computer for "services" and open that up.  
  2. Look for the "Salto Local IO Bridge" service and restart it.  
  3. Try to use the encoder again and see if this resolves the issue. 


If this does not resolve it, please call us at 281-444-4014 and dial 1 for tech support.  


You can also reach out to Salto tech support directly at 866-467-2586 and dial 4 and then 1.